Kayleigh spent nearly a decade working in aged care as a lifestyle officer and coordinator, supporting people living with dementia and the families walking alongside them. Throughout this time, she learned that the most meaningful care does not come from routines or programs, but from respect, patience, and truly seeing the person in front of you. Her values have always been grounded in dignity — treating people not as a diagnosis, but as individuals shaped by their life stories, interests, culture, and the relationships that matter most to them.

One moment in particular helped shape the path she chose. Kayleigh once heard a story about an elderly man who called into a radio station to answer a trivia question — only he didn’t know the answer. He had called simply because he was lonely and wanted to talk to someone. The story stayed with her in a profound way and became part of what drew her to aged care. Over time, her natural empathy and deep connection with the people she supported led her into a dementia-specific role, where she focused on creating moments of comfort, familiarity, and genuine human connection. She remains deeply grateful for the trust placed in her — getting to know people for who they had been throughout their lives, and honouring who they were becoming. That experience continues to shape everything she creates today.